RETURN AND REFUND POLICY

Effective Date: October 24, 2026

This Return and Refund Policy applies to purchases made through pixieboutiqa.com, operated by Julie Martin, 40 Rue Jean-Marie Goasmat, 56000 Vannes, France.

We want customers to shop with confidence. This Policy explains the conditions under which products may be returned, exchanged where applicable, or refunded. Nothing in this Policy limits any non-waivable consumer rights that may apply under the laws of the United States, Canada, France, or the jurisdiction in which a customer resides.

1. 30-Day Return Period

Unless an exception stated below applies, you may request a return within 30 calendar days after delivery of your order.

To be eligible for a return, the product must generally:

• Be in substantially the same condition in which it was received;

• Be unworn, unused, unwashed, and undamaged, except where the return concerns a defect or damage existing upon delivery;

• Include original tags, accessories, manuals, and packaging where reasonably possible;

• Be accompanied by proof of purchase or the relevant order number.

Opening external shipping packaging solely to inspect the product does not, by itself, make an item ineligible for return.

2. How to Request a Return

Before sending a product back, please contact us at:

Email: RohrbachCataline73@outlook.com
Telephone: +33 479526831

Please provide:

• Your full name;

• Order number;

• Product you wish to return;

• Reason for the return;

• Photographs where the product arrived damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions where the return is accepted.

Products should not be sent back without first contacting us, as this may delay identification and processing of the return.

3. Return Address

Approved returns should be sent according to our return instructions to:

pixieboutiqa / Julie Martin
40 Rue Jean-Marie Goasmat
56000 Vannes
France

Customers remain responsible for using a suitable shipping method and correctly addressing the parcel.

For higher-value returns, we recommend using a trackable shipping method and retaining proof of shipment until the refund has been completed.

4. Change-of-Mind Returns

For eligible change-of-mind returns, customers are responsible for the cost of returning the product unless mandatory law requires otherwise.

Original outbound shipping is provided free of charge by pixieboutiqu and therefore no standard outbound shipping charge is deducted from an eligible refund.

Returned items must meet the eligibility requirements described in this Policy.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item is damaged in transit, defective, materially different from what was ordered, or if you receive the wrong item, contact us as soon as reasonably possible.

Please include clear photographs where appropriate.

Where we confirm that the problem is attributable to pixieboutiqu, our supplier, or the fulfillment process, we may, depending on the circumstances and applicable law:

• Provide a replacement;

• Offer an appropriate refund;

• Provide return instructions at our expense;

• Provide another legally appropriate remedy.

Customers will not be required to bear reasonable return costs for products that were supplied incorrectly or that are confirmed to have arrived defective or damaged where applicable law places those costs on the seller.

6. Non-Returnable Items

The following items may not qualify for a voluntary change-of-mind return where permitted by law:

• Products personalized or made to the customer's specifications;

• Gift cards;

• Products that cannot be returned for hygiene or health-protection reasons after a hygiene seal has been removed;

• Perishable goods;

• Products materially damaged after delivery through misuse, improper care, alteration, or ordinary wear;

• Items expressly identified as final sale where such a restriction is lawful and clearly disclosed before purchase.

These exclusions do not remove rights a customer may have where a product is defective, misdescribed, unsafe, or otherwise subject to mandatory consumer remedies.

7. Sale and Promotional Items

Unless a product is clearly identified before purchase as subject to lawful final-sale restrictions, eligible sale or promotional products may be returned under the same general conditions in this Policy.

Discounted pricing alone does not remove any mandatory legal rights relating to defective, damaged, or misdescribed products.

8. Exchanges

We do not guarantee direct exchanges for every product because inventory may change.

Where an exchange is requested, we may ask you to return the original product and place a new order once the return has been approved.

If a replacement is available for a damaged, defective, or incorrect product, we may arrange a replacement directly.

9. Refund Processing

Once an eligible return is received, we will inspect it and notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within a reasonable period after inspection. After a refund is issued, your bank, card issuer, digital wallet provider, or other payment provider may require additional processing time before the funds appear in your account.

We do not control those external processing times.

10. Partial Refunds

A partial refund may be appropriate where permitted by law if a returned item:

• Shows signs of use beyond what is reasonably necessary to inspect it;

• Is missing material components or accessories;

• Has been damaged after delivery for reasons not attributable to pixieboutiqu.

No deduction will be made where prohibited by applicable consumer law.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to honor cancellation requests that are received before fulfillment or shipment begins. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the return process may apply instead.

Where applicable U.S. law requires cancellation and a refund because an order cannot be shipped within the promised timeframe, we will follow those requirements.

12. Late or Missing Refunds

If you have received a refund confirmation but the funds have not appeared:

1. Check your bank or payment account;

2. Contact your card issuer or payment provider;

3. Allow for normal payment-network processing time.

If the refund is still not visible after your payment provider's normal processing period, contact us at RohrbachCataline73@outlook.com.

13. U.S. and Canadian Consumers

For U.S. customers, this Policy operates in addition to any mandatory federal or state consumer rights.

For Canadian customers, this Policy operates in addition to applicable federal, provincial, and territorial consumer protection requirements.

If applicable law gives you stronger rights than this Policy, those mandatory rights prevail.

14. Contact

Questions about returns or refunds may be sent to:

pixieboutiqa
Operator: Julie Martin
40 Rue Jean-Marie Goasmat
56000 Vannes, France
Email: RohrbachCataline73@outlook.com
Telephone: +33 479526831
Website: pixieboutiqa.com