SHIPPING POLICY

Effective Date: October 24, 2026

This Shipping Policy applies to orders placed through pixieboutiqa.com.

1. Free Shipping

pixieboutiqa provides free standard shipping on all orders.

There is no minimum order value required to qualify for our standard free-shipping offer.

If optional premium, expedited, special handling, or other paid delivery services are offered in the future, any additional cost will be clearly displayed before the customer completes the purchase.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 business days

unless a different delivery estimate is clearly stated on the relevant product page or during checkout before the order is placed.

Business days generally exclude Saturdays, Sundays, and public holidays.

The estimate represents the expected period for ordinary order processing and delivery under normal circumstances.

3. Order Processing

Orders are reviewed and prepared for fulfillment after payment authorization and order confirmation.

Orders may require additional review where:

• Payment information requires verification;

• The shipping address appears incomplete;

• Fraud-prevention checks require clarification;

• A product is temporarily unavailable;

• Additional customer information is reasonably required to fulfill the order.

Any such review may affect the expected fulfillment timetable.

4. Order Confirmation

After an order is successfully submitted, an order confirmation will normally be sent using the contact information provided at checkout.

Customers are responsible for checking that:

• Their name is correct;

• Their email address is correct;

• Their shipping address is complete;

• Apartment or unit numbers are included where applicable;

• Postal or ZIP codes are accurate;

• Telephone information is usable where a carrier requires it.

Contact us promptly if you identify an error.

5. Address Changes

We will make reasonable efforts to update a delivery address when a request is received before fulfillment.

Once an order has been processed, transferred to a fulfillment provider, or shipped, address changes may no longer be possible.

Customers are responsible for providing a complete and deliverable address.

Additional costs or losses caused by an incorrect address supplied by the customer may not be refundable except where mandatory law provides otherwise.

6. Tracking

Where tracking is available, tracking information may be provided after the parcel enters the carrier's system.

Tracking updates are controlled by the relevant carrier and may not appear immediately.

Temporary gaps between scans do not necessarily indicate that the parcel is lost.

7. Multiple Parcels

An order containing multiple products may occasionally be fulfilled in more than one parcel.

Packages may:

• Be shipped separately;

• Receive different tracking references;

• Arrive on different days.

No additional standard shipping fee will be charged because an order is divided into multiple parcels.

8. Delivery Delays

Delivery may be delayed by events including:

• Peak holiday demand;

• Severe weather;

• Customs processing;

• Transportation disruption;

• Carrier network congestion;

• Security inspections;

• Incorrect or incomplete addresses;

• Public holidays;

• Events beyond our reasonable control.

During high-demand Christmas periods, customers should place orders as early as possible.

An estimated delivery date is not a guaranteed Christmas-delivery promise unless we expressly state in writing that a specific delivery is guaranteed.

9. U.S. Shipping Commitments

For orders subject to applicable U.S. law, if we are unable to ship within a clearly promised shipment period, we will provide the notice, cancellation option, delay consent procedure, and refund rights required by applicable law.

Where no shipment period is stated, applicable U.S. rules concerning timely shipment will be observed.

Our published 15–20 business day delivery estimate is intended to provide customers with clear timing information before purchase.

10. Canadian Orders

Canadian customers should review the shipping information before confirming an order.

Applicable Canadian federal, provincial, and territorial consumer rights remain unaffected.

Cross-border delivery to Canada may involve customs processing that is outside the direct control of pixieboutiqu.

11. Customs, Taxes, and Import Charges

Orders delivered internationally may be subject to:

• Import duties;

• Customs taxes;

• Brokerage or handling charges;

• Local government assessments.

Where such charges are collected by us at checkout, they will be reflected in the transaction.

Where they are not collected by us, the recipient may be responsible for amounts assessed by the destination country or carrier.

Customs rules differ by destination and can change.

12. Failed or Refused Delivery

If a parcel is returned because:

• The customer provided an incorrect address;

• The carrier could not obtain required delivery information;

• The parcel was not collected;

• Delivery was refused without a legally valid reason;

we will review the circumstances before deciding whether reshipment or a refund is appropriate.

Actual non-recoverable costs attributable to a failed delivery may be taken into account where legally permitted.

13. Lost Parcels

If tracking shows no delivery and you reasonably believe a parcel is lost, contact us.

We may need to investigate with the carrier before providing a remedy.

If the parcel is confirmed lost before valid delivery, we will provide an appropriate remedy in accordance with applicable law and the circumstances, which may include replacement or refund.

14. Delivered but Not Received

If tracking indicates delivery but you cannot locate the package:

1. Check the delivery location;

2. Check with household members;

3. Check with building staff or reception where applicable;

4. Review carrier delivery information;

5. Contact us if the parcel remains missing.

We may request information necessary to open a carrier investigation.

15. Damaged Deliveries

If a parcel or product arrives damaged, photograph the package and product where reasonably possible and contact us promptly.

Our Return and Refund Policy applies to damaged products.

16. Holiday Season

Christmas and other holiday periods may create unusually high carrier volumes.

Customers should not rely on a general delivery estimate as a guaranteed arrival before December 25 unless the checkout or a written confirmation expressly states that Christmas delivery is guaranteed.

17. Contact

Shipping questions may be sent to:

Julie Martin / pixieboutiqa
40 Rue Jean-Marie Goasmat
56000 Vannes, France
Email: RohrbachCataline73@outlook.com
Telephone: +33 479526831
Website: pixieboutiqa.com